Sãrana attaches great importance to the protection of your personal data and your privacy. In this privacy policy we explain in a clear and transparent manner which personal data we process, why we do so, how long we keep them, with whom they may be shared and which rights you have.
The processing of personal data takes place in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the applicable Belgian privacy legislation.
This privacy policy must be read together with the cookie policy, the general terms and conditions and the house rules of Sãrana.
Sãrana is responsible for the processing of personal data in the context of its services and via its website.
For questions about privacy or for the exercise of your rights, you can contact us at info@sarana-wellness.be.
Depending on your relationship with Sãrana, the following personal data may, among others, be processed:
• camera footage, insofar as camera surveillance is present and lawfully applied; • other personal data that you provide voluntarily. Sãrana processes only personal data that are necessary and relevant for the purpose for which they are collected.
For certain wellness, massage or beauty treatments it may be necessary to obtain limited information in advance about, for example, allergies, pregnancy, physical complaints, medical contraindications or other sensitivities that are relevant to the chosen treatment.
Health data are special categories of personal data and are treated with increased confidentiality. Sãrana processes such information only when this is necessary for a safe and responsible performance of the requested treatment and when a valid legal basis exists for it. No more medical information is requested than necessary.
5.1 Reservations and services For making and managing reservations, registering visits, performing wellness, massage and beauty treatments, handling changes and cancellations, managing packages and gift vouchers and for customer service and communication regarding your reservation or visit.
Legal basis: performance of a contract or measures prior to concluding a contract.
5.2 Payment, billing and accounting For payments, billing, accounting processing and fiscal or other legal obligations.
Legal basis: performance of the contract and compliance with legal obligations.
5.3 Security and access control For the safety of guests and staff, access control, investigation of incidents, protection of persons and property and compliance with the house rules.
Legal basis: legitimate interest and, where applicable, legal obligations.
5.4 Marketing and commercial communication Sãrana may, when a valid legal basis exists for it, inform you about promotions, offers, new treatments, packages, events, gift vouchers and other services and products. You can withdraw your consent at any time. Electronic commercial communication contains, where applicable, a simple option to unsubscribe.
When using www.sarana-wellness.be, cookies and similar technologies may be used. Some cookies are technically necessary to make the website function correctly. For non-essential cookies, prior consent is requested when this is legally required.
More information about the cookies used, their purpose, retention period and any external parties is included in Sãrana's separate cookie policy.
Sãrana may make use of camera surveillance for the security of persons, buildings and property and for the prevention and detection of incidents.
Camera surveillance is applied solely in accordance with the applicable Belgian camera legislation and privacy legislation. No cameras are placed in changing rooms, sanitary facilities, showers, saunas or other spaces where guests have an increased expectation of privacy.
Where camera surveillance is present, this is clearly indicated with the legally required pictograms. Camera footage is consulted solely by authorised persons and is not kept longer than legally permitted or necessary, except where footage is needed for the investigation of an incident or as evidence.
Sãrana does not sell your personal data.
For the performance of its activities, Sãrana may call upon external service providers, including reservation and booking systems, point-of-sale systems, payment providers, accounting and fiscal service providers, IT and software suppliers, website hosting, marketing and communication service providers, security services and legal advisers.
These parties receive only the personal data that are necessary for their assignment. Where legally required, a processing agreement is concluded. Personal data may also be communicated to competent government, police or judicial authorities when Sãrana is legally obliged to do so.
When a service provider processes personal data outside the European Economic Area, Sãrana ensures that the applicable rules of the GDPR are complied with and, where required, appropriate safeguards are applied.
Sãrana does not keep personal data longer than necessary for the purpose for which they were collected. The specific retention period depends, among other things, on the nature and purpose of the processing, legal fiscal and accounting retention periods, contractual obligations and the need to be able to defend rights or claims. When personal data are no longer necessary, they are deleted or anonymised.
Sãrana takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, alteration, destruction and unauthorised disclosure.
Access is limited to persons and service providers who need the data for their function or assignment.
In accordance with the GDPR, you have, depending on the circumstances, the following rights:
• right to information; • right of access; • right to rectification of incorrect or incomplete data; • right to erasure; • right to restriction of processing; • right to object; • right to data portability; • right to withdraw a given consent at any time; • right, when the legal conditions are met, not to be subject solely to automated decision-making. A request can be addressed to info@sarana-wellness.be. To prevent abuse, Sãrana may ask you to confirm your identity in an appropriate manner.
When you believe that Sãrana is not processing your personal data correctly, you can first contact us at info@sarana-wellness.be so that your question or complaint can be investigated. You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA), Drukpersstraat 35, 1000 Brussels.
Sãrana processes personal data of minors solely when this is necessary for the services and in accordance with the applicable legislation. When consent of a parent or legal representative is required, this consent is requested. The minimum age for access to Sãrana is determined in the house rules.
When you communicate with Sãrana via social media platforms, both Sãrana and the platform operator concerned may process personal data. The platforms concerned have their own privacy terms.
Sãrana may amend this privacy policy when the services, systems used or applicable legislation change. The most recent version is always available on www.sarana-wellness.be.
Last update: August 2026.