By entering Sãrana, the guest accepts these house rules.
These rules safeguard a safe, hygienic and quiet wellness experience. They apply in all indoor and outdoor areas of Sãrana, including the car park and catering areas.
1.1 Acceptance. A reservation at the reception or online, an admission ticket or a visit to Sãrana implies acceptance of these rules.
1.2 Instructions. Instructions from staff and safety officers must be followed immediately.
1.3 Right of access. Sãrana may refuse access or have a guest leave when safety, health, quiet, privacy or operation is compromised. In the event of a serious or repeated violation, this may be done without refund, within the limits of the law. Services used, consumptions and proven damage remain payable.
1.4 Changes. The most recently announced version applies.
2.1 Reservation. Guests respect the arrival and departure time. Access requires a valid reservation and payment and remains subject to availability.
2.2 Identification. The main booker and guests for whom an age check is needed show a valid identity document on request. Without proof, access may be refused.
2.3 Age. Guests are at least 12 years old. Minors are only admitted under the supervision and responsibility of an adult. For specific activities a higher age limit may apply.
2.4 Discounts and vouchers. Discount codes are applied in advance in accordance with the conditions. Original vouchers or coupons are presented on arrival. Copies are valid only after express permission.
2.5 Wristband. The personal wristband is worn during the stay and serves for access, locker and/or consumptions. Loss is reported immediately; replacement costs may be charged.
2.6 Leaving temporarily. Anyone who temporarily leaves Sãrana reports this at the reception and settles the bill. Re-entry is only possible with permission.
3.1 Medical information. Report in advance any conditions or limitations that may pose a risk. In case of doubt, seek medical advice.
3.2 Illness. Do not use the facilities in case of fever, a contagious condition, open or inflamed wounds, diarrhoea, vomiting, severe dizziness or other risks to safety or hygiene.
3.3 Pregnancy and medical risks. Seek medical advice in advance in case of pregnancy, heart or vascular problems, epilepsy, diabetes, respiratory problems or a recent procedure. Also inform the therapist.
3.4 Your own limits. Use heat, cold and water facilities according to your capabilities. Leave them if you feel unwell and notify a staff member.
3.5 Alcohol and drugs. Drugs and narcotics are prohibited. Sãrana may refuse alcohol and deny facilities in case of drunkenness, risky behaviour or suspected substance use.
4.1 Swimwear. Swimwear is prohibited, except during announced swimwear days. For this, consult Sãrana's official channels. During swimwear days, clean, suitable swimwear is mandatory. Swimming trunks must be close-fitting. Burkinis are not permitted.
4.2 Bathrobe. A sufficiently covering bathrobe is mandatory in the restaurant, bar, lounge, rest areas, reception, on terraces and where indicated.
4.3 Slippers. Non-slip bath slippers are mandatory outside the saunas. In the sauna they remain outside the cabin, without obstructing the passage.
4.4 Towel. In dry saunas the entire body, including the feet, sits or lies on a sufficiently large towel.
4.5 Catering. Towels remain outside the restaurant, bar and lounge. Hang wet textiles only in the places provided.
5.1 Showering. Shower before the first use of baths, saunas and steam baths. Shower again before a bath after using the toilet, sunbathing, a massage or a warm room.
5.2 Foot disinfection. Use the disinfecting foot shower where it is provided.
5.3 Personal care. Shaving, hair removal, cutting nails, brushing teeth, dyeing hair and similar care are prohibited everywhere in Sãrana.
5.4 Products. Do not add anything to baths, water installations, steam generators or sauna heaters. Only authorised staff carry out infusions.
5.5 Incidents. Report contamination, injury, broken glass or any other hygienic risk immediately.
6.1 Moving around. Running, pushing, horseplay, jumping and dangerous play are prohibited. Use handles and railings on wet floors.
6.2 Water safety. Diving, bombing and jumping from edges or structures are prohibited.
6.3 Glass and sharp objects. Glass, breakable packaging and sharp objects are prohibited in wet zones, wellness facilities and around the swimming pool.
6.4 Eating and drinking. This is only allowed in the catering zones. Do not take bottles, glasses or consumptions into saunas, steam baths, baths or showers.
6.5 Own consumptions. Self-brought food and drink are prohibited, except after prior written permission for medical reasons.
6.6 Instructions. Respect all temperature, capacity, time and use rules. Technical rooms and staff zones are prohibited for guests.
6.7 Swimming goggles. Swimming goggles are not permitted in the swimming pool.
6.8 Thunderstorms. In the event of a thunderstorm, immediately leave the outdoor baths and the baths that are connected indoors and outdoors.
7.1 Silence. In saunas, steam baths and silence zones, no talking takes place. In a designated talking zone you speak in a hushed voice.
7.2 Respect. Disruptive, noisy, intimidating, discriminatory, aggressive, indecent or punishable behaviour is prohibited.
7.3 Intimacies. Wanted or unwanted intimacies, sexual acts, offensive postures and inappropriate touching are prohibited.
7.4 Aggression. Threats, insults, verbal aggression or unwanted advances may lead to removal and reporting to the police.
7.5 Pets. Pets are prohibited, including assistance dogs.
8.1 Electronics. Mobile phones, tablets, smartwatches, cameras, smart glasses and other recording equipment are prohibited in wellness and catering zones. At the reception, use is permitted.
8.2 E-readers. An e-reader without a camera or recording function may be used only after approval from the reception.
8.3 Recordings. Photo, video and sound recordings are strictly prohibited. Recordings must be deleted under supervision. The guest may be removed without refund; in the event of refusal or a serious privacy violation, the police may be called in.
8.4 Camera monitoring. Sãrana uses camera surveillance in the catering zones and on the terrace for the safety and protection of persons and property. The monitored zones are indicated with the legally required pictogram. The footage is only accessible to authorised persons and is not kept longer than legally permitted. There are no cameras in changing rooms, showers or toilets.
9.1 No reservation. Do not reserve loungers, benches, chairs or rest places with towels or belongings. Staff may move belongings that have been left behind.
9.2 Bags. Bags and non-essential belongings remain in the locker, unless otherwise permitted.
9.3 Lockers. Check that your locker is closed. Keep valuable belongings in your locker and report the loss of a key or wristband immediately. Sãrana is not responsible for loss or theft of belongings, both inside and outside the lockers.
9.4 Lost property. Hand found items in at the reception. They are kept for two months and never sent. Upon collection, identification may be requested.
10.1 Smoke-free. Smoking and vaping, including with e-cigarettes, is only permitted in the designated smoking zone.
10.2 Fire safety. Keep emergency exits, fire-extinguishing equipment, passages and access routes clear. Candles, own heat sources, open fire and flammable products are prohibited.
10.3 Alarm. In the event of an alarm or evacuation, immediately follow the instructions of staff and emergency services. Do not use a lift unless this is permitted.
10.4 Incidents. Report accidents, injuries, feeling unwell, aggression, suspicious situations and defects immediately. Move an injured person only in case of immediate danger.
11.1 Treatments. Arrive on time and report in advance medical information, pregnancy, allergies and skin problems. In case of late arrival, the treatment may be shortened without a price reduction.
11.2 Allergens. Report food allergies before ordering. Sãrana takes precautions, but cannot fully exclude cross-contamination unless confirmed otherwise.
11.3 Alcohol. Staff may refuse alcohol. Alcohol may not be taken into the wellness facilities.
11.4 Clothing. In catering zones, a bathrobe and suitable footwear are mandatory. Nude access or sitting on only a towel is also prohibited on the terrace.
12.1 Responsible use. Use the facilities carefully, in accordance with the instructions and taking your health into account. Sãrana's legal responsibility continues to apply.
12.2 Personal belongings. Within the legal limits, Sãrana is not liable for loss, theft or damage of unattended belongings.
12.3 Damage. The guest is liable for damage caused by their own faulty, reckless or intentional behaviour, or by persons under their responsibility. Report damage immediately.
12.4 Availability. Closure or limited availability due to safety, maintenance or force majeure does not automatically give a right to a refund. Reservation conditions and Belgian legislation continue to apply.
13.1 Cancellation. A reservation can be cancelled in accordance with the applicable reservation conditions. In the event of cancellation within 24 hours before the reserved time, no refund takes place. This rule applies to reservations and treatments.
13.2 No-show. In the event of a no-show at the reserved time, no refund takes place.
13.3 Rates. On public holidays, during holiday periods and in other periods determined by Sãrana, higher rates may apply. The prices on the website are always the applicable rates.
14.1 Precedence. Mandatory Belgian legislation always takes precedence.
14.2 Validity. If one rule turns out to be legally invalid, all other rules continue to apply.
14.3 Contact. Address questions, complaints and incident reports to the reception or via info@sarana-wellness.be. The official website is www.sarana-wellness.be.